FREQUENTLY ASKED QUESTIONS

Do you ship internationally?

Certainly, we offer free international shipping and return worldwide.

Can I track my order?

Yes, you will receive a tracking number once your order is shipped, allowing you to monitor its status.

Can i return my order for a refund?

Yes, We offer a 14-day refund period from the date of shipping. We are committed to ensuring a worry-free shopping experience by offering free returns and refunds.

What are the Refund conditions?

To be eligible for a refund, items must meet the following conditions:

- Original Packaging: Items must be returned in their original packaging to protect them during transit.

- Perfect Condition: Items must be in their original, unused condition.

- Dust Bag & Cards: All additional accessories, including dust bags and any cards that were included in the original packaging, must be returned with the item.

- No Damage: Items must be free from wear, damage, or alterations.

What is the Refund procedure?

To request a refund, please follow these steps:

1. Account Login: Sign in to your account on the Pegah Toutak website.

2. Refund Request: Navigate to the “Refund” section within your account dashboard. (Please verify the exact name of this section on our website.)

3. Complete the Refund Form: Fill out the refund form with the necessary details regarding your refund request.

4. Submit: After submitting the form, your refund request will be reviewed. We will contact you via email or WhatsApp with further instructions and assistance regarding your refund.