14-Day Refund Period

Pegah Toutak values customer satisfaction and offers a 14-day refund period from the date of shipping. We are committed to ensuring a worry-free shopping experience by offering free returns and refunds.

Refund Conditions

To be eligible for a refund, items must meet the following conditions:

• Original Packaging: Items must be returned in their original packaging to protect them during transit.
• Perfect Condition: Items must be in their original, unused condition.
• Dust Bag & Cards: All additional accessories, including dust bags and any cards that were included in the original packaging, must be returned with the item.
• No Damage: Items must be free from wear, damage, or alterations.

Meeting these conditions allows us to restock the products, making them available for purchase by other customers. Items that do not meet these criteria will not be eligible for a refund.

Refund Procedure

To request a refund, please follow these steps:

1. Account Login: Sign in to your account on the Pegah Toutak website.
2. Refund Request: Navigate to the “Refund” section within your account dashboard. (Please verify the exact name of this section on our website.)
3. Complete the Refund Form: Fill out the refund form with the necessary details regarding your refund request.
4. Submit: After submitting the form, your refund request will be reviewed. We will contact you via email or WhatsApp with further instructions and assistance regarding your refund.